Customer Support – Tourism, German, English

Role Overview

• Provide telephone and written inbound customer support in the travel/tourism sector
• Support customers in their holiday planning with a sales-oriented approach
• Advise customers on the client’s products
• Ensure high customer satisfaction so customers are happy to return
• Document and follow up on phone calls

Requirements

• Excellent German language skills, spoken and written
• Confident use of common CRM and telephony tools or strong technical affinity
• Stable internet connection and a quiet home office workspace
• Strong communication skills and a passion for active selling
• Self-motivated, disciplined and reliable, able to work independently (freelancer model)
• Willingness to work shifts, including night shifts and on-call duties
• Interest in travel and tourism is a plus

Benefits

• 100% remote – work from wherever you are most productive
• Personal support and onboarding from day one
• Become part of a growing international freelance network
• Long-term cooperation with genuine development and growth opportunities