Undertake remote monitoring and diagnostic checks of our global weather station network
Provide exceptional frontline and second line support to our global internal and external customers
Liaise and escalate queries with other service departments and external agencies
Log and update technical queries in an accurate and timely manner in line with procedures
Ensure timely resolution of customer queries within a defined time period while maintaining customer satisfaction
Actively contribute to and promote the use of best practice and continual service improvement within the team
Prioritize workload in a reactive environment
Work on a rotating shift pattern that provides 24/7/365 support, which will require some lone working
Ensure the level of service hits Key Performance Indicator targets and meets Service Level Agreements

Associate’s degree and/or Technical Certifications or minimum 1-3 years’ experience in Helpdesk, IT or Computer-based environment based role
Advanced technical certifications in networking, network and computer troubleshooting and routing are preferred
Exceptional communication – both written and verbal
Excellent active listening and telephone manner
Ability to multi-task in a fast-paced environment
Competence with Microsoft Office
Experience working in a team environment
Flexible and adaptable
Problem solving
Self-motivated
Attention to detail
Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work

Customer Support Technician

Key skills