Build a team of support consultants who put the customer first.
Monitor and delivery of team performance on a daily basis.
Review gaps in performance for the team and putting action plans in place for individuals not achieving performance targets.
Conduct 1:1s, performance reviews and team meetings to evaluate individual performance. Motivating those individuals to do better.
Identify and hiring amazing new team members. Making sure they get the training and support they need to succeed.
Collaborate with other teams throughout the business to deliver great customer experiences.
Identify training needs and providing coaching and support.
Organise fun and inclusive team building activities.
Build consensus and collaborating with other people.
Develop an atmosphere where people feel confident and happy to contribute.
Lead or participating in global projects.
Resolve conflicts and removing barriers.

Experience leading diverse, motivated teams.
Experience working in Software or IT environments.
Ability to remain calm under pressure in a fast paced environment. You can juggle multiple projects and priorities, but feel comfortable saying no.
Foster a high performance culture by aligning performance expectations with overall business goals.
Encourage an open exchange of information and viewpoints, and actively listen to others.
Translate strategic goals into actionable plans.
Readily adapt to competing demands and shifting priorities.
Maintain composure, positivity and patience.
Inspire others to take ownership of their work and perform at their best.
Clearly communicate verbally and in writing.
Lead by example. Are seen as a role model by peers and teammates.
Can understand and make decisions based off data rather than hunches.
Make timely, confident decisions.

Customer Support Team Leader

About this role