Serve as the primary, high-level administrator and technical escalation point for Salesforce platform configuration, support, and operational health.
Design and implement highly scalable declarative configurations (Advanced Flows, Validation Rules, Dynamic Forms) that minimize technical debt.
Oversee user provisioning, complex role hierarchies, sharing models, and permission sets in strict alignment with enterprise security and compliance standards.
Partner with QA and DevOps to lead testing, release validation, sandbox coordination, and deployment processes using modern CI/CD tools (e.g., Copado, Flosum, Git).
Manage Tier 1/2 escalation flows, identify recurring platform defects or friction points, and implement durable, long-term fixes rather than band-aids.
Collaborate deeply with RevOps, Sales, Finance, and Business Systems leaders to ensure Salesforce seamlessly integrates with tools like NetSuite, BillingPlatform, DocuSign, LeanData, and Marketo.
Set the standard for documentation (runbooks, configuration records, release notes) and provide guidance/mentorship to other administrators on the team.

8+ years of hands-on Salesforce administration experience in a complex, integrated B2B SaaS or enterprise environment.
Advanced expertise in Salesforce declarative tools—specifically complex Flow building, security architecture, and access management.
Strong exposure to the Lead-to-Cash lifecycle and a solid understanding of how Salesforce configuration impacts downstream financial and billing systems.
Direct experience participating in structured release cycles, sandbox strategies, and deployment validation.
Active Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder certifications strongly preferred.
Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent practical experience.

Lead Salesforce Platform Administrator

Key skills