Define and execute the product vision, strategy, and roadmap for customer experience initiatives aligned to company objectives.
Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to deliver high-impact product enhancements.
Deeply understand customer needs through research, feedback, analytics, and market insights, translating those findings into product opportunities.
Define success metrics, KPIs, and OKRs to measure product performance and continuously improve customer and business outcomes.
Write clear product requirements and use stories, ensuring alignment across technical and business teams.
Lead cross-functional initiatives from discovery through launch, proactively identifying risks, managing tradeoffs, and driving execution.
Communicate product strategy, roadmap progress, and key decisions to stakeholders and executive leadership.

3-5 years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
2+ years of experience in driving rigorous prioritization processes.
Strong analytical skills with experience using customer insights, product metrics, and data to inform prioritization and decision-making.
Excellent written and verbal communication skills, including the ability to communicate complex concepts to technical and non-technical audiences.
Experience working in fast-paced, evolving environments with competing priorities.
Bachelor’s degree required; MBA or advanced degree in a related field is a plus.

Product Manager, Customer Experience

Key skills