Product Manager, Customer Experience

ParetoHealth is a company dedicated to transforming employee health benefits for small and medium-sized businesses. The Product Manager for Customer Experience will oversee a portfolio of customer-facing products, collaborating with various teams to enhance customer satisfaction and operational efficiency.

Responsibilities:

• Define and execute the product vision, strategy, and roadmap for customer experience initiatives aligned to company objectives
• Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to deliver high-impact product enhancements
• Deeply understand customer needs through research, feedback, analytics, and market insights, translating those findings into product opportunities
• Define success metrics, KPIs, and OKRs to measure product performance and continuously improve customer and business outcomes
• Write clear product requirements and use stories, ensuring alignment across technical and business teams
• Lead cross-functional initiatives from discovery through launch, proactively identifying risks, managing tradeoffs, and driving execution
• Communicate product strategy, roadmap progress, and key decisions to stakeholders and executive leadership

Requirements:

• 3-5 years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role
• 2+ years of experience in driving rigorous prioritization processes
• Strong analytical skills with experience using customer insights, product metrics, and data to inform prioritization and decision-making
• Excellent written and verbal communication skills, including the ability to communicate complex concepts to technical and non-technical audiences
• Experience working in fast-paced, evolving environments with competing priorities
• Bachelor's degree required
• MBA or advanced degree in a related field is a plus