Manage and resolve Data Exchange related issues with high precision, performing deep-dive research into automated alerts to minimize impact on service continuity, ensure data accuracy, prevent delays, and identify root causes.
Identify and confidently escalate operational risks early by monitoring queues for anomalies and unexpected data patterns.
Blend standard runbook execution with deep analytical research to resolve complex alerts, proactively identifying and flagging any outdated procedures to leadership.
Proactively identify and report incidents, supporting the resolution process from detection through to root-cause identification; with guidance from Analyst II’s or Leads when necessary.
Support cross-functional partners on complex escalations by compiling all relevant details, ensuring other teams have the necessary context to address the issue without further information.
Develop familiarity with payroll or money movement processes to better understand the business context of Data Exchange operations.
Build experience identifying trends and anomalies through data analysis to support proactive issue detection.

Bachelor’s degree or 1+ years of relevant experience in an operational or real-time monitoring environment
Exceptional attention to detail to ensure high-precision resolution of Data Exchange issues
Ability to prioritize effectively and maintain high-quality execution in a fast-paced environment
Resourceful problem-solver with the ability to leverage available documentation to drive resolutions independently
An aptitude for learning and applying foundational technical skills (e.g., basic querying or monitoring tools) to support troubleshooting efforts
Strong communication skills and the ability to collaborate effectively across teams; ability to support critical business needs outside of standard business hours as needed

Analyst I – Mission Control

Key skills