Digital Product Analyst

Role Overview

• Bring product priorities to life through a clear articulation of a user’s journey, behaviors, needs, and pain points.
• Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live.
• Collaborate with internal business teams to obtain and prioritize analytic requirements and communicate required data models for enhancements to IT teams.
• Articulate and able to explain complex product issues to different audiences and leadership levels.
• Focus on gathering advanced understanding of multiple data structures, sources, and tools to guide business partners in the development of services analytics and reporting systems.
• Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends.
• Equip service teams with access to relevant data, reports, and dashboards to manage their territory effectively.
• Act on service delivery processes that drive increased Client Engagement thereby leading to retention.
• Continually look for ways to improve regular delivery of standard analysis/reporting through automation, streamlining, and migration to self-serve platforms.
• Enhance our capability to analyze large sets of data and translate findings in a visually appealing manner.
• Continuously evolve user experience for Gartner associates and enrich it over time with more intuitive and robust dashboards.
• Deliver all assignment work within quality standards and on time, often within stipulated timelines.
• Collaborate with team to update existing training content and/or create new training content.

Requirements

• Bachelor’s degree is required
• Masters or advanced degree a plus
• 2-3 years of experience in Business intelligence building data sets, reports, and dashboards
• Industry knowledge of BI landscape and latest emerging tools supporting descriptive to perspective analytics
• Strong analytics skills and ability to break down complex problem.
• Proficiency on working with Excel and SQL
• Agile ability to anticipate need, be responsive and adapt to change
• Strong interpersonal and relationship skills, ability to influence decisions and gain consensus
• Excellent time and project management skills, ability to prioritize the most important projects to create business impact
• Ability to work effectively on multiple projects at the same time.
• Knowledge of Salesforce reporting/Tableau CRM is a plus.
• Knowledge of AAS is a plus.
• Knowledge of Python/R is a plus.

Tech Stack

• Python
• SQL
• Tableau

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching
• Opportunity to purchase company stock at a discount
• Market leading benefit programs