Principal Technology Product Analyst

Role: Principal Technology Product Analyst

Hybrid Role in Vienna, VA

JD:

Leads the integration and delivery of complex systems software solutions while driving cross-functional technical programs and supporting product analysis activities that enable enterprise technology initiatives.

Combines systems solution delivery expertise with product ownership, program execution, and product analysis responsibilities to ensure scalable, reliable, and business-aligned technology solutions. Partners with technical and business teams to translate strategic objectives into executable delivery plans, well-defined requirements, and integrated system solutions.

Operates with minimal supervision and influences delivery, design, product clarity, and program outcomes across multiple workstreams.

Responsibilities

• Lead the delivery and ongoing maintenance of system solutions while ensuring alignment across security and fraud systems.
• Develop and implement system monitoring plans to proactively prevent service disruptions and ensure system reliability, availability, and operational stability.
• Troubleshoot and lead teams through the resolution of system issues; perform root cause analysis and recommend improvements.
• Identify gaps in processes, controls, and documentation; drive continuous improvement initiatives.
• Translate business needs into clear user stories, acceptance criteria, and supporting documentation.
• Ensure requirements traceability from intake through delivery and validation.
• Maintain clear priorities, scope alignment, and a well-groomed backlog.
• Partner closely with cross-functional teams to ensure requirements are actionable, aligned with business objectives, and deliver measurable value.
• Build strong partnerships with engineering, product, and business stakeholders while contributing to broader portfolio delivery.
• Identify, manage, and communicate dependencies and risks early, with clear mitigation plans.
• Assist with the development and maintenance of program roadmaps, delivery plans, and business value tracking.
• Support business case development, investment planning, and prioritization.

Qualifications

• Experience managing large, complex initiatives/projects, preferably in the financial services industry.
• Strong understanding of project management methodologies (e.g., Agile, Scrum, SAFe) and experience planning, tracking, and reporting project progress.
• Experience in requirements analysis, documentation, and backlog management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, stakeholder engagement, and leadership skills.
• Significant experience managing multiple priorities independently and within cross-functional teams to achieve business goals.
• Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and OneDrive).
• Bachelor's degree in Business Administration, Finance, or a related field, or an equivalent combination of education, training, and experience.
• 5+ years of experience supporting or leading technical program and/or product delivery.

Preferred Qualifications

• Knowledge of enterprise technology organizations, business operations, and organizational objectives.
• Proficiency in documenting workflows using tools such as Mural or Visio.
• Experience using Azure Boards in Azure DevOps for backlog management, roadmap planning, and sprint tracking.
• Relevant certifications such as PMP, SAFe, Certified ScrumMaster (CSM), or equivalent.