Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
Gather technical requirements from customers, including new and existing AWS account details and configurations
Educate customers on current technologies, Mission Cloud services, and industry best practices

Experience working in a technical Customer Support, Implementation, or Onboarding role
Ability to work in a project management role
Ability to work with public cloud, preferably with AWS
Ability to communicate regularly with customers over phone or video conference and email
Ability to work with contracts and understand service level agreements
Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
Ability to work in a fast paced evolving environment
AWS Cloud Practitioner certification (required after 1 year of employment at CDW)

Associate Technical Onboarding Manager

Key skills