Customer Experience Supervisor

Role Overview

• Supervise, evaluate, and develop customer service staff
• Establish effective relationships with direct reports
• Monitor work of unit personnel ensuring timely processing
• Develop, maintain, and monitor unit standards, processes, and procedures
• Assure effective communications are maintained within the Unit
• Be alert to customer trends and potential problems
• Act as a subject matter expert for call handling processes
• Assist in the development of unit budget
• Coordinate with other units/departments to facilitate special requests

Requirements

• Bachelor’s degree in related field or equivalent experience
• Minimum of 2 years of leadership experience in a business-related environment
• Ability to communicate to all levels of the company
• Strong organizational and project management skills
• Excellent verbal and written communication skills
• Proficient with spreadsheet and word processing applications
• Ability to analyze work processes and make recommendations to improve department efficiency

Benefits

• Eligible bonuses and commissions
• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities