Customer Care Supervisor
King of Prussia, Pennsylvania, United States of America
Full Time
1 week ago
$57,143 USD
No Visa Sponsorship
Key skills
LeadershipKPI Management
About this role
Role Overview
- Lead a team responsible for delivering exceptional customer experiences
- Drive team performance through coaching, accountability, and quality management
- Support issue resolution and retention efforts
- Collaborate cross-functionally to improve customer experience and business outcomes
Requirements
- Hands-on leadership experience
- Proficient in customer service management
- Strong problem-solving skills
- Knowledge of KPI management
- Ability to coach and develop team members
Benefits
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- Life insurance
- Disability
- Unlimited Paid Time Away
- Parental leave
- Additional voluntary benefits
- Career progression opportunities
- Coaching and professional development