Sales Support Representative

Role Overview

• Work together with Sales associates to support customer needs
• Ensure delivery of personalized customer service through timely quotations and accurate sales orders
• Coordinate deliveries on behalf of customers
• Answer sales calls for general information and resolve customer concerns or questions
• Effectively use customer relationship management (CRM) system and phone system

Requirements

• 0-3 years of sales and/or customer service experience preferred
• Experience in plumbing, HVAC or other trades is a plus
• Strong sales skills including ability to upsell
• Proven track record of responding quickly to customer needs
• Ability to react well in a fast-paced environment
• Highly motivated and customer service oriented
• General digital literacy including Microsoft Office
• Ability to quickly learn product knowledge and processes

Tech Stack

• React

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities