Key skills
Communication
About this role
Role Overview
- investigate fraud alerts on residence and business customers through inbound and outbound telephone calls
- update various databases and systems with information related to fraud
- serve as a point of contact for law enforcement agencies
- provide 24 hour on call support for law enforcement in emergency situations
- assist internal security in investigating fraudulent activity
- perform clerical functions and file documents
- coordinate with other Carriers on shared fraud information
Requirements
- fraud investigative skills
- clerical skills
- ability to make decisions regarding fraud disconnects and credits
- ability to work independently with little supervision
- coordination with law enforcement agencies
- excellent communication skills
- experience in customer service or investigations
Benefits
- paid training
- competitive compensation package
- medical/dental coverage
- 401(k) plan
- tuition reimbursement
- paid time off
- 50% employee discount on eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account)
- 50% employee discount on AT&T Internet (Fiber where available)
- 50% employee discount on AT&T phone & AT&T wireless home phone