Shared Services Project Coordinator

Role Overview

• Support Account Managers with day-to-day project coordination and execution activities
• Assist with project setup activities, including survey creation, Airtable setup, and workflow preparation
• Maintain and update project tracking systems, reporting tools, and execution documentation
• Assist with scheduling coordination, visit tracking, and execution visibility
• Monitor project progress and escalate risks, delays, or completion concerns to leadership and Account Management teams
• Support execution reporting, compliance tracking, and project status updates
• Assist with tracking and coordinating break/fix, escalation, and revisit activity
• Help ensure project documentation remains accurate, organized, and up to date
• Coordinate cross-functional communication related to project updates, field execution, and operational needs
• Support onboarding and administrative setup activities for new projects and workflows
• Assist with shipment tracking, inventory coordination, and execution follow-up where applicable
• Partner closely with Operations, Audit, Scheduling, and Account Management teams to support successful project delivery
• Assist in maintaining Airtable, Salesforce, and other project management systems
• Support reporting setup and data organization across projects
• Review project information for accuracy and completeness
• Help maintain standardized project documentation and reporting workflows
• Assist with audit tracking and escalation visibility
• Support reporting preparation, execution, and recap documentation
• Ensure data integrity across project tracking systems and workflows
• Provide support across multiple AMs, projects, and client programs as business needs shift
• Collaborate cross-functionally with Operations, Audit, Scheduling, Reporting, and Leadership teams
• Participate in onboarding, training, and process standardization initiatives
• Assist with process improvement and workflow optimization efforts
• Maintain professionalism, responsiveness, and strong communication across internal teams
• Support team scalability by helping drive consistency in workflows, documentation, and execution practices

Requirements

• 2–4 years of project coordination, account support, operations coordination, administrative support, or related experience preferred
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Ability to work collaboratively across multiple teams and departments
• Strong problem-solving and critical-thinking skills
• Ability to proactively identify issues and escalate concerns appropriately
• Experience working within project tracking systems or workflow management platforms preferred
• Strong working knowledge of Microsoft Office Suite, including Excel
• Experience with Airtable, Salesforce, Smartsheet, Jira, or similar systems preferred
• Experience supporting retail execution, field operations, merchandising, client services, or operational workflows preferred
• Highly adaptable with a willingness to learn new systems and processes

Benefits

• Receive a competitive salary, paid weekly
• Work remotely, from home
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• $30 Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees' special pricing for multiple clients