Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service
Communicate with offices and patients to ensure current information
Processing payment requests from patients
Accurately updating insurance plan and other portal information for patients as requested
Support leadership with daily, weekly monthly reporting needs as required
Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers
Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting
Identify potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary
Review billing transactions for accuracy and to help resolve payment posting challenges on accounts

High school diploma or GED equivalent required; Bachelor’s degree preferred
2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred
Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems
Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
Strong understanding of major health insurance carriers (in and out-of-network)
Knowledge of medical terminology
Demonstrated professionalism in dealing with confidential and sensitive patient information
Detail-oriented with ability to multi-task and prioritize in a fast-paced environment
Ability to type fluently
Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients.

Billing Solutions Coordinator

Key skills