Key skills
AWSElasticSearchCloudWatchElasticsearchKibanaPostmanJiraSales
About this role
Role Overview
- Onboard new clients and helps them integrate our API & launch payment methods
- Investigate client-reported incidents & assist with questions via ticketing system
- Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
- Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
- Escalate requests to appropriate teams and facilitate/track them through resolution
- Contribute to internal documentation
Requirements
- Experience in payments, fintech, e-commerce
- Strong analytical, pattern recognition and problem-solving skills
- Basic understanding of card payments workflow and 3D Secure
- Basic understanding of APIs, HTTP requests, JSON, and web technologies
- English (to email with clients, read and interpret technical documentation)
- Manage multiple requests and priorities simultaneously
- Strong attention to detail and ability to solve problems individually
- Adaptability to new patterns, quick-learner
- Comfortable working with SLAs/ticketing systems such as Jira.
- Nice to have: Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
- Nice to have: Experience with API testing tools (e.g. Postman)
Tech Stack
- AWS
- ElasticSearch
Benefits
- Stable salary and official employment
- Paid time off and holiday gifts
- Corporate insurance and English courses (after the probation period)
- Opportunity to join a growing international payments business
- Flexible work environment
- Career growth