Responsible for servicing pressure control valves
Managing flow and disinfection
Supporting the delivery of clean water to customers
Investigating and resolving pressure-related issues
Carrying out meter repairs
Collaborating with internal teams and contractors to ensure efficient operations
Responding to customer concerns on-site
Conducting risk assessments
Ensuring all work complies with health, safety, and regulatory standards

Significant experience or training in a utility-based industry
Strong IT skills
Background in problem-solving roles involving repairs
Desirable experience includes working with pressure reducing valves, flow modulators, maintaining distribution meters, and knowledge of water distribution networks
Excellent communication and customer service skills
Capable of explaining complex technical issues simply
Ability to interact effectively with customers face-to-face
Demonstrable adaptable attitude, strong problem-solving abilities, sound decision-making, and accuracy in data recording
Self-motivated, able to work independently or as part of a team
Skilled at prioritising workload effectively

25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
Annual bonus scheme (of up to £1,500 per annum based on company performance)
Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
Dedicated training and development with our ‘Academy’
Family friendly policies

Ancillary Technician

Key skills