Product Manager – New Laboratory & Wellness Services

Role Overview

• Support the evaluation, launch, implementation, and lifecycle management of new healthcare services, laboratory testing offerings, wellness products, and vendor-supported programs across the healthcare franchise network
• Coordinate internal teams, franchise stakeholders, laboratories, and external healthcare service providers from initial evaluation through launch, adoption tracking, and ongoing performance management
• Research and evaluate new laboratory testing services, wellness offerings, and healthcare products that align with organizational growth objectives
• Evaluate prospective laboratory and vendor partners to determine strategic fit, operational readiness, service quality, and commercial viability
• Serve as the primary project manager for new product and service introductions, maintaining project plans, timelines, and milestones
• Ensure all launch deliverables meet organizational standards and proactively mitigate project risks
• Develop launch materials, operational documentation, and franchise support resources to facilitate successful implementations
• Act as the primary liaison for new laboratory, wellness, and service provider relationships, managing onboarding, communication, and performance monitoring
• Partner with internal teams (Marketing, Operations, Training, IT, Compliance) to ensure alignment on positioning, implementation, and system requirements
• Support franchise owners and staff during launch periods, serving as a subject matter expert for assigned products and services
• Work with leadership to support departmental strategic initiatives and special projects

Requirements

• Bachelor’s degree in Business, Marketing, Healthcare Administration, Life Sciences, Project Management, or a related field
• Minimum of 3 years of experience in healthcare services, healthcare project management, implementation management, partner management, product operations or a related role
• Demonstrated experience managing multiple projects simultaneously in a fast-paced environment
• Strong organizational and project management skills with exceptional attention to detail
• Excellent written, verbal, and presentation communication skills
• Experience coordinating internal teams and external partners to deliver projects on time and within defined requirements
• Strong analytical and problem-solving capabilities, including the ability to review utilization trends, service performance, and operational feedback
• Proficiency with Microsoft Office Suite, Google Workspace, and project management tools
• Up to 10% travel required for conferences, training events, vendor meetings, franchise meetings, and other business activities
• Possess exceptional interpersonal skills, with the ability to convey information clearly through various channels, including telephone, digital conferencing, and professional writing.

Benefits

• Health insurance
• Home office stipend
• Paid time off
• Parental leave
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts