VIP Travel Consultant

Role Overview

• Perform high-touch service excellence to key client travelers
• Accurately and efficiently handle incoming requests via multiple channels (i.e. phone, email, etc.)
• Be the primary point of contact for executive-level travelers
• Provide active travel consultation, including providing travel details and up-selling related products
• Expertly use the appropriate BCD Travel tools and systems to complete requests.
• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Excellent knowledge and application of travel supplier rules
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported.

Requirements

• Experience in VIP travel
• Working knowledge of the travel industry, policies, procedures, and processes
• Strong skills in GDS Systems (Amadeus or Sabre)
• Strong verbal and written communication skills in English
• Candidate must be flexible to work evenings, weekends, and some holidays.

Benefits

• N/A