Technical Specialist – Cloud & Infra Engg

Role Overview

• Provide technical assistance to our international clients
• First point of contact for users who call IT Service Desk
• Handle issues from incoming tickets, calls & chats
• Track all information in ticket tracking system
• Troubleshoot basic end user issues on various software applications, hardware
• Collaborate with advanced resolver teams for unresolved issues.

Requirements

• Service Desk Analyst Experience
• 5-7 Years
• Excellent Communication Skill with international voice experience
• Strong experience & Knowledge of ITIL Process
• Strong experience & Knowledge of MIM
• Active Directory-O365 is Required.

Benefits

• Remote Position
• Permanent Position
• Strong Experience & background in Global Service Desk