Project Manager

Role Overview

• Review client-requested features, define their scope, and coordinate with the Account Manager/Integration Manager or other departments to clarify feature details or address client feedback.
• Ensure all requirements are clearly defined and provide answers to questions related to user flow or implementation.
• Ensure that all new requirements are estimated in MD (man-days) and once added to the current quarter commitment, put up a comprehensive timeline for all client features incorporating tasks dependencies analysis, prioritization and risks.
• Create UXM tasks with necessary details, including requirements, UAC information, user flow, and associated diagrams.
• Ensure all relevant data is accurately documented to facilitate development, testing, and rollback resolutions.
• Coordinate with relevant parties to ensure clear understanding of UXM requirements and actively work to remove blockers.
• Ensure project documentation is complete and easily available.
• Submit release requests, provide updates if releases are impacted by business related factors and actively drive production deployment together with operations manager.
• Provide regular updates and activity reports on features development, including any delays or changes from the established timeline.
• Escalate issues regarding delays or challenges promptly and ensure all key stakeholders are aware of the risks.
• Build and maintain close relationships with stakeholders by clearly communicating priorities, deadlines, and deliverables.
• Prepare demo videos for the project/ project features and provide updates on progress and deliverables for Internal or Big Demo meetings in front of management.
• Regularly update the project roadmap to reflect current progress and future plans, providing clear and timely information to all relevant stakeholders.
• Propose ideas to improve projects and processes to fulfill client needs.
• Act as the central point of contact in case of UxM incidents, ensuring rapid response coordination and timely resolution of all incidents impacting UxM production systems or UxM client services.
• Assess the scope and impact of incidents, prioritize all incidents, mobilize appropriate teams (e.g. DevOps, Engineering, QA, Website Owners) and drive resolution while keeping stakeholders informed.
• Make sure the incidents are handled in accordance with their urgency and priority, follow up and/or escalate when necessary to achieve final resolution in SLA.
• Establish clear communication lines with internal and external parties to ensure consistent updates during and after incidents, managing expectations effectively.
• After incident resolution, inform all stakeholders of its resolution and support Incidents with all necessary information for the Incident final closure.
• Track time for all project or product management activities using the company's approved applications: Jira and Timely.

Requirements

• At least 4-5 years of experience in project or product management/ownership or business analysis.
• Excellent communication and negotiation skills; presentation skills with a business analysis/SWOT focus.
• Ability to prioritize tasks/objectives with strong organizational, administrative, and analytical skills.
• Experience in identifying industry leaders and creating specifications that achieve positive results.
• Nice to have: Technical University or University of Economics/Business; relevant certifications (SCRUM, PMP, BA, PO) are welcome.
• Critical thinking and problem-solving skills.
• Experience in team leadership and motivational skills.
• Planning and organizing, decision making, and conflict management skills.
• Strong understanding of service-level objectives (SLOs), incident lifecycle management, and root cause analysis techniques.
• Experience working in a fast-paced project environment and adaptability.

Tech Stack

• PMP

Benefits

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Enjoy a flexible hybrid work schedule after your first three months with us.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance.
• Private Medical Subscription.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
• Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
• Amazing office space complete with its own pool and gym.