Lead a team of Account Managers, Account Directors, and Key Account Directors helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across our largest strategic accounts.
Drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption
Achieve and exceed retention and expansion goals by coaching + modeling 360 degree relationship-building and driving value realization through product utilization
Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts
Own hiring, talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs
Collaborate with Sales to drive successful growth outcomes
Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer facing initiatives.

10+ years of work experience in sales, account management, or client success
5+ years of direct people management experience
2+ year managing managers
A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
Ability to distill and explain complex issues in simple terms
Experience operationalizing the customer journey
An intelligent, articulate, consultative and confident client facing professional
Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
Outstanding oral, written and presentation skills
Effective time management and task prioritization when under pressure.

Senior Director of Account Management, Financial Services

Key skills