Help craft and continuously refine the strategic vision for OpenAI's Solutions Engineering function, aligning it with broader company objectives and the evolving needs of our diverse clientele.
Lead and mentor a multifaceted team through the entire sales cycle, fostering an environment that promotes seamless customer engagement, maximum adoption, and scalability.
Collaborate with cross-functional teams including GTM, Product, Engineering, and Research, ensuring synergy and cohesion in our customer engagement strategies.
Act as the escalation technical contact for key clients in your sales segment, building trust and a direct line of communication with executive-level stakeholders.
Be a thought leader in the industry, advocating for the effective and innovative application of our AI technologies across various sectors.
Champion a customer-first approach within the organization, inspiring your team to always prioritize client satisfaction and success.

Possess deep technical acumen, particularly in AI and related platform technologies, enabling you to engage effectively with technical and non-technical stakeholders alike.
Are experienced in developing and executing large-scale technical success strategies.
Excel in motivating and steering a high-performing team, fostering both individual and collective excellence.
Have experience leading teams spanning across multiple EMEA markets and geographies.
Can distill complex technical concepts into clear, comprehensible communication, adaptable to diverse audiences.
Embody a customer-centric philosophy, motivating your team to embrace this ethos.
Demonstrate outstanding presentation and communication skills, particularly when interacting with executive-level individuals.
Approach your work with humility, a collaborative spirit, and a continuous learning mindset.
Are adept at problem-solving, prioritizing effectively under pressure.
Are deeply committed to the ethical and safe advancement of AI technology.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

Manager, Solutions Engineering – Digital Natives

Key skills