Technical Assistant

Role Overview

• Monitor and handle customer service activities, administratively directing the execution of processes related to installation, fault repair and provisioning.
• Meet the requirements for maintaining the Occupational Health and Safety Management System.
• Participate in occupational health and safety programs.
• Be familiar with Telefónica's Environmental Policy and implement it in daily activities to ensure the company's environmental management best practices.
• Support control of quality indicators related to installations, change of address and repairs.
• Implement process improvement actions related to customer satisfaction, based on TDNA scores and responses.
• Make corrections to service orders for installations, repairs and disconnections (telephone line, broadband, TV).
• Manage compliance with Anatel indicator deadlines.
• Manage execution of escalations.
• Monitor backlog.
• Report on daily situations and problems.
• Update operational reports.

Requirements

• High school diploma.
• Good communication skills and ability to work in a team.
• Higher education certifications are a plus.
• Be disciplined and proactive in your daily activities.

Benefits

• Choose the ideal benefit for you and your dependents through a digital platform with various categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, medical care, dental care and life insurance.
• Company mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan! Yes, unlimited! On Vivo's high-performance mobile network, now even faster with Vivo 5G!
• Exclusive Vivo offers with special discounts on fixed-line, broadband, TV and apps.
• Eligible to receive an annual Bonus or PPR (profit-sharing program).
• Plan your future through a private pension plan.
• Have children? You are eligible for a subsidy to help cover school, daycare or nanny expenses.
• Work in an environment that respects your personality, dress style and individuality and where you can be authentic. #VemdeVocê
• Work remotely up to twice a week. #Mobility
• Flexible working hours.
• Enjoy a day off (Day off) to celebrate your birthday.
• Participate in one of the largest corporate volunteering programs and help transform the world.
• Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount, as well as certifications and online courses.
• Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMinhaCarreira
• Access a range of initiatives to improve your physical, emotional and social health! We offer the #VivoBemEstar program, which encourages our team to adopt healthy habits and a better quality of life. Services available to employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more!
• All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people’s potential! #VivoDiversidade

#VemPraVivo