About this role
Role Overview
- Lead the design, development, and delivery of customer experience training programs.
- Conduct learning needs analyses with stakeholders to identify performance gaps and training solutions.
- Create prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
- Partner with subject matter experts and cross-functional teams to develop engaging learning content and instructional materials.
- Design eLearning, instructor-led training, simulations, assessments, and other learning solutions using industry-standard authoring tools.
- Apply adult learning principles and instructional design best practices to create effective, scalable training.
- Collaborate with LMS administrators to deploy and maintain training content.
- Evaluate training effectiveness using learner feedback, performance metrics, and customer satisfaction data to drive continuous improvement.
- Support product launches and organizational initiatives by developing customer-facing and employee training.
- Mentor training professionals and promote best practices in learning design and delivery.
Requirements
- Associates or Bachelor's degree in Instructional Design, Education, Technical Training, or 5 or more years of related field experience.
- 3 or more years of experience with instructional design, adult learning principles, and eLearning development.
- Proficiency with eLearning authoring tools and Microsoft Office.
- Strong knowledge of Windows operating systems, networking, and technical troubleshooting.
- Excellent written, verbal, presentation, and facilitation skills.
- Proven ability to manage multiple projects, prioritize work, and meet deadlines in a fast-paced environment.
- Fluent in English with strong customer-facing and relationship-building skills.
Benefits
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP and Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays