Develop and execute communication and change management plans supporting customer, operational, technology, and enterprise transformation initiatives.
Conduct stakeholder assessments and support change impact identification activities.
Partner with project teams to identify communication needs, risks, dependencies, and mitigation strategies.
Create communication strategies that support employee awareness, readiness, adoption, and engagement.
Develop communications for employees, leaders, customers, and external stakeholders across multiple channels, including email, intranet, SharePoint, social media, presentations, web content, and print materials.
Create executive communications, leader talking points, FAQs, communications toolkits, change champion resources, and employee readiness materials.
Manage communication calendars and communication plans to ensure consistent messaging and coordination across initiatives.
Build strong relationships with leaders, subject matter experts, operational teams, training teams, and external partners.
Analyze employee feedback and engagement data to identify trends, risks, and improvement opportunities.

5+ years of communications, change management, employee engagement, or marketing experience.
Experience supporting large-scale technology, operational, or customer-facing transformations.
Knowledge of change management methodologies
Experience supporting employee readiness and adoption initiatives.
Experience creating executive-level communications and presentations.
Experience facilitating workshops, meetings, stakeholder sessions, or change champion networks.
Utility industry experience preferred

Communications Marketing Specialist

Key skills