Key skills
Communication
About this role
Role Overview
- Manage bilingual client communications in English and Spanish throughout the demand process
- Coordinate settlement negotiations and release documentation with insurance adjusters
- Process and maintain accurate documentation and lien records for all cases
- Conduct systematic follow-up with clients and insurance representatives to advance case resolution
- Support demand writers with administrative tasks and correspondence management
Requirements
- Professional bilingual proficiency in English and Spanish, with ability to communicate effectively with clients and adjusters
- Availability for full-time work during 8 AM
- 5 PM PST work hours
- Demonstrated experience handling legal documentation including releases, CMS forms, PLED waivers, and 1.5.1 forms
- Strong phone communication skills with capability to manage inbound and outbound client and insurance adjuster interactions
- Organizational skills sufficient to maintain comprehensive client files and systematically track case-related documentation
- Proven ability to coordinate settlements and obtain signed legal documents from clients and relevant parties
- Experience processing and following up on medical and legal liens and subrogation matters
- Experience managing professional correspondence via mail and electronic communication channels
- Some college coursework completed, indicating foundational professional and communication skills
- Ability to accurately take and relay messages between internal legal team members
Benefits
- Monthly pay: USD $800 – $1,000 (based on experience and performance).
- Paid on time in your local currency.
- Access to a $200K+ perk marketplace with discounts on 150+ global services.
- Option to withdraw up to 50% of approved earnings before payday.