Virtual Sales Representative Assistant

Role Overview

• Call and check lead times for items directly with factories, ensuring accurate and timely information is relayed to the sales team and customers.
• Obtain order updates and track shipments, providing valuable customers with timely and precise tracking information.
• Assist in entering orders into the system, ensuring accuracy and efficiency in the order processing phase.
• Conduct follow-up communications with customers to confirm their satisfaction with the products and services received, addressing any concerns to maintain high customer satisfaction.
• Support the sales team with various tasks as needed to facilitate the growth of sales, including administrative support, data entry, and customer service efforts.

Requirements

• 5+ Years of Customer Service or Sales experience.
• Excellent proficiency in English must be able to speak and write fluent English.
• High interpersonal skills, with an emphasis on effectiveness in cross-functional team collaboration.
• Exceptional organizational skills with the capability to manage multiple projects and priorities, meet deadlines, and excel in a fast-paced environment.
• Proficiency in CRM software (Netsuite) and Microsoft Office products (Excel).
• High attention to detail and a commitment to accuracy and precision.

Benefits

• Competitive salary
• Competitive bonus structure
• Medical, vision, and dental coverages
• Virtual position with Flexible Schedule and freedom.
• Special pricing on all our commercial kitchen equipment and supplies.
• Expert trainings and company paid continual education offerings.