About this role

Responsible for leading the implementation, operation, and support of Digital Workplace technologies and services.
Developed deployment and adoption plans to ensure services are expanded, upgraded, and enhanced to meet changing business requirements.
Leads technical staff, service desk and deskside support teams, and service partners to ensure organization has the resources in place to plan, design, deliver, operate, and support end-user computing services.
Responsible for overseeing and managing collaboration and video conferencing services and platforms.
Responsible for coordinating with supplier service delivery leads on the delivery of cross-functional Digital Workplace services.

Bachelor’s Degree is required.
A minimum of 10 years related experience is required which includes 5 years of supervisory/leadership responsibility.
A minimum of 5 years related experience managing outsourced IT managed services providers.
Strong working knowledge of Microsoft 365 (O365) services and administration, including Teams, Exchange Online, SharePoint/OneDrive, and related governance and lifecycle practices.
Experience with endpoint and mobile device management (e.g., Microsoft Intune, Configuration Manager, JAMF).
Experience delivering and operating enterprise video conferencing and meeting room technologies.

IT Manager, Product Operations – Digital Workspace

Key skills