About this role
Role Overview
- Make a meaningful impact when people need it most.
- Conduct on-site inspections, evaluate damage, and guide customers through the claims process.
- Review assigned claims and contact the insured and other affected parties.
- Set expectations for the remainder of the claim process and initiate documentation in the claim handling system.
- Complete complex coverage analysis and ensure all possible policyholder benefits are identified.
- Investigate claims, conduct thorough reviews of damages, and determine the applicability of state laws related to the claim.
- Approve payments for appropriate parties and document the claim file.
- Handle claims valued over $25,000 for the inside desk role and $100,000 for the field role.
Requirements
- Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
- Eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states.
- Must have a valid State Driver's License.
- Three years of experience or equivalent training in claim negotiations, securing and evaluating evidence, preparing estimates, subrogation claims, and resolving coverage questions.
- Advanced knowledge of Essential Insurance Act (Michigan), Fair Trade Practices Act, Subrogation procedures, intercompany arbitration, and building construction techniques.
- Ability to operate motor vehicles safely to visit repair facilities and homes.
- 1-2 years of full cycle homeowners claims handling experience preferred.
Benefits
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
- 401(k) plan to support long-term financial goals.
- Automatic deferral and company match on employee contributions.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
- Paid Time Off (PTO) accrual based on tenure, eligible at 90 days of employment.
- Company-paid holidays and mental health days.
- Paid leave programs for parental, bereavement, jury duty, and military leave.
- Tuition assistance (up to $5,250 annually; 80% covered by ACG).
- Professional certification support with 100% reimbursement for eligible programs.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.