Mortgage Payment Solutions Specialist

Role Overview

• Interacting with clients with delinquent accounts to maximize net value and minimize losses.
• Researching account history to determine actions needed for bringing accounts into current status.
• Duties may include inbound and/or outbound calls in a fast paced dialer environment.
• Data input into tracking systems.
• Performance of skip tracing functions.
• Payment negotiation and recommendations for account retention or liquidation.
• Ensuring that bank procedure/policies, state, federal and investor guidelines are followed.
• Meeting/exceeding monthly performance metrics (production & quality), and satisfactory client delight customer survey scores.

Requirements

• One or more years of over the phone client facing experience preferably in call center environment.
• High school diploma, or equivalent education and related training.
• Ability to multi task (talk/type while using basic computer applications, such as Microsoft Office software products).
• Ability to de-escalate client escalations while effecting a one-time resolution.
• Excellent listening, verbal and written communication skills.
• Collections experience in any financial product (preferred).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment
• Tax-preferred savings accounts
• 401(k) plan
• Vacation days (minimum of 10)
• Sick days (minimum of 10)
• Paid holidays