Director, IT Vendor Management

Role Overview

• Develop and execute a comprehensive IT vendor management strategy aligned with enterprise and technology priorities
• Work with sourcing to establish governance frameworks for vendor selection, onboarding, performance management, and offboarding
• Help define policies, standards, and controls to drive consistency
• Create a vendor segmentation model (strategic, preferred, tactical) to prioritize oversight and engagement
• Implement and oversee vendor performance management processes, including SLAs, KPIs, and scorecards
• Drive accountability for vendor outcomes, including delivery quality, service levels, and innovation contributions
• Ensure vendors deliver measurable business value, including cost optimization, productivity gains, and risk reduction
• Lead regular business reviews with key vendors to assess performance and identify improvement opportunities
• Partner with procurement and legal teams to negotiate contracts, pricing, and terms
• Ensure contracts include appropriate service levels, penalties, security requirements, and exit provisions
• Optimize vendor spend through consolidation, renegotiation, and demand management strategies
• Provide financial oversight of vendor budgets, forecasts, and total cost of ownership
• Ensure vendors comply with enterprise risk management, cybersecurity, and regulatory requirements
• Partner with information security and risk teams to conduct due diligence and ongoing risk assessments
• Monitor and mitigate third-party risks, including operational, financial, and reputational exposure
• Maintain vendor continuity and contingency planning
• Act as a strategic advisor to IT and business leaders on vendor-related decisions and opportunities
• Provide transparency into vendor performance, risk, and financial impacts
• Align vendor capabilities with business needs and technology roadmaps
• Facilitate cross-functional collaboration between IT, procurement, legal, and finance
• Establish tools, systems, and automation to improve vendor tracking, reporting, and insights
• Drive continuous improvement in vendor management processes and maturity
• Build and lead a high-performing vendor management team
• Support integration of vendors and contracts through acquisitions and organizational changes.

Requirements

• 10+ years of experience in IT, sourcing, vendor management, or procurement
• 5+ years of leadership experience managing vendor management or strategic sourcing teams
• Proven track record managing large, complex vendor portfolios with significant spend
• Experience in decentralized or multi-entity organizations (preferred: insurance, financial services, or similar industries)
• Strong experience in contract negotiation and vendor performance management
• Bachelor’s degree in Business Administration, Information Systems or related field.
• Strong executive presence with the ability to influence senior stakeholders.
• Ability to translate vendor performance into business value and risk implications
• Strong financial acumen and cost optimization mindset
• Ability to operate effectively in a fast-paced, evolving environment
• Ability to lead and manage both on-site and virtual teams globally
• Ability to work independently, with limited required direction and guidance.
• Analytical and Problem-Solving Skills
• Experience working in complex, matrixed, or regulated enterprise environments.

Tech Stack

• Cyber Security

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.