Director, Learning Experience Design & Delivery

Role Overview

• Leads and evolves the enterprise learning design, development, and facilitation capability.
• Leads managers of Learning Experience Design and Facilitation, ensuring strong leadership, coaching, and team development.
• Oversees Learning Experience Designers and Facilitators in creating and delivering high-quality learning solutions.
• Establishes enterprise standards, tools, templates, and governance for consistent, high-quality, evidence-based learning experiences.
• Builds a culture of innovation, collaboration, learner-centered design, and continuous capability evolution.
• Drives the evolution of learning design and facilitation practices to align with modern learning science, technologies, and digital approaches.
• Upskills curriculum developers into Learning Experience Designers and transitions trainers into facilitator-coach roles focused on engagement and application.
• Builds capability in modern development tools, digital media, AI-assisted content creation, and rapid-development technologies.
• Establishes and enforces standards to ensure learning solutions apply adult learning principles, accessibility standards, and science-backed methodologies such as spaced learning, retrieval practice, and performance support.
• Oversees design reviews, content lifecycle management, and internal quality assurance processes.
• Promotes innovative modalities such as blended learning, microlearning, simulations, scenario-based learning, and in-the-flow-of-work support.
• Ensures facilitators deliver consistent, high-quality learning experiences and provides coaching and development to strengthen facilitation capability.
• Ensures readiness for pilot sessions, program launches, and enterprise learning deployments.
• Manages capacity planning, workload distribution, and resource allocation across multiple learning initiatives.
• Deploys designers and facilitators to project teams and ensures effective operation within a matrixed environment.
• Partners with Learning Business Partners, Academy Directors, Technology teams, and Measurement & Insights to align solutions, integrate platforms, and assess effectiveness.
• Engages subject matter experts and business leaders to ensure learning solutions reflect operational realities and support the adoption of new capabilities.
• Contributes to the evolution of the Learning & Performance strategy by tracking emerging trends, introducing modern tools, and using data and feedback to drive continuous improvement.

Requirements

• Bachelor’s degree in Instructional Design, Organizational Development, Education, or related field required; Master’s preferred.
• 10+ years of experience in Learning & Development, including experience in learning design, learning technology, and learning delivery required.
• 5+ years of leadership experience, including managing managers or senior professionals required.
• Demonstrated success leading enterprise learning initiatives in complex, matrixed organizations required.
• Experience applying modern learning design methodologies and technologies required.
• Experience implementing digital learning strategies and scalable learning programs required.
• Deep expertise in learning experience in design, instructional design, and adult learning principles required.
• Experience implementing digital, blended, and performance-based learning strategies required.
• Financial services or other regulated industry experience preferred.

Benefits

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account