Own day-to-day billing operations across Harvey’s commercial products, including generation, review, and release of invoices for usage-based and subscription customers.
Reconcile usage, pricing, and billing data across multiple systems (e.g., metering/rating tools, CRM, ERP) to ensure completeness, accuracy, and alignment with signed commercial terms.
Investigate and resolve billing discrepancies, credit and rebill scenarios, and exceptions in partnership with Revenue Operations, Finance, Sales, Deal Desk, and Customer Success.
Support month-end and quarter-end close by preparing billing reconciliations, variance analyses, and supporting schedules that ensure revenue-impacting data is fully captured.
Design, document, and maintain standard operating procedures, controls, and checklists for key billing workflows, with a focus on auditability, scalability, and risk reduction.
Partner with systems and data teams to improve and automate quote-to-cash workflows, including data quality checks, exception reporting, and dashboarding for billing KPIs.

3–6+ years of experience in billing operations, revenue operations, order-to-cash, accounts receivable, finance operations, or a closely related function in B2B SaaS or technology.
Demonstrated experience working with high-volume or complex billing flows (e.g., usage-based, tiered pricing, multi-entity, or multi-currency) and reconciling data across systems.
Strong analytical and Excel/Google Sheets skills (comfort with lookups, conditional logic, pivots, and large data sets) and familiarity with CRM and ERP/billing platforms.
Proven track record of improving or implementing billing processes, controls, or automations that reduced errors, cycle times, or manual effort.
High attention to detail, strong operational rigor, and the ability to manage multiple deadlines during billing and close cycles while maintaining accuracy and composure.
Clear, concise communication skills and comfort working cross-functionally with technical and non-technical stakeholders to resolve issues and drive process change.

Senior Order to Cash Analyst

Key skills