Key skills
AICommunicationProblem Solving
About this role
Role Overview
- Take end-to-end responsibility for the resolution of key cases
- Respond with empathy to customers
- Communicate and collaborate with team members
- Document solutions and create knowledge articles
- Self-Motivation & initiative to aid investigation and career development
- Effectively coach and mentor colleagues
- Ensure root cause analysis is carried out
- Identify training gaps in knowledge media
Requirements
- Understanding and familiarity with accounting terms and concepts
- Ability to efficiently plan and prioritise workload to meet deadlines.
- Expertise or knowledge relating to a specified Keyloop product/module.
- High level of investigation, analytical, problem solving and troubleshooting skills.
- Excellent communication skills – both verbal and written.
- Knowledge and understanding of customer expectations.
- Ability to influence and overcome objections及de-escalate potentially critical customer situations.
- Ability to interact with multiple levels of Keyloop customers and internal partners.
- Ability to explain complex problems, issues and accounting concepts in simple terms.
Benefits
- An inclusive environment to thrive
- Opportunities for career growth and development
- Support and training for personal development
- Diversity and inclusion commitment
- Access to AI tools for creativity and productivity