Service Coordinator

Role Overview

• Coordinate and execute administrative and supportive account, sales and service activities
• Handle questions, complaints and requests from customers, within company policies and procedures
• Order management, enter service and parts orders, provide order status, scheduled ship date, actual ship date, pro number, proof of delivery, etc.
• Communicate Service Reports and Preventive Maintenance reporting to customers and internal Sales teams
• Assist in resolution of order related issues
• Follow up on uncompleted dispatches
• Assist in coordination of service and installation, handle freight damage claims, product returns, and credits
• Escalate and resolve anomalies and concerns without delay, where KPI’s may be affected
• Oversee improvements to operational functions to increase the effectiveness, efficiency, coordination, and communication between these functions and support departments
• Contact with the Forwarder Shipping Agents to complete the customs declaration of export products
• Responsible for customs clearance of imported materials and equipment

Requirements

• High school diploma or equivalent
• 2-4 years order entry experience or equivalent experience
• Proficient in Microsoft Office Suite
• Customer service experience in an office setting
• Salesforce/Baan/SAP experience preferred

Benefits

• Equal employment opportunities to all employees and applicants for employment
• Prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.