Key skills
Communication
About this role
Role Overview
- Lead and manage technical projects and tasks
- Investigate and resolve technical issues
- Implementation and deployment of Honeywell Solutions
- Educate and write documentation for customers and field technicians
- On-site and remote installation
- Servicing and repair processes of complex equipment and systems.
- Contact resolution analysis/Analytic reporting
- Deliver technical presentations to an audience of customers
Requirements
- 5 or more years of industry experience
- Previous technical/installation experience
- Previous customer service experience
- Ability to take initiative and work with limited direction
- Good written and oral communication
- Ability to be on a 24/7 on-call rotation approx. every 5 weeks, depending on staffing
- Ability to travel domestically and internationally, up to 25-35%
- English and language fluency
Benefits
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays