Perform successful installations at new and existing customer sites
Complete regularly scheduled Preventative Maintenance activities on time
Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract
Complete all paperwork within departmental goals
Will complete service reports, expense reports, and SFDC requirements
Complete all necessary training on time to meet Quality requirements
Develop working knowledge of industry practices and company policies
Support the new instrument Sales Process by performing site inspections

Minimum of technical degree or equivalent military experience, bachelor’s degree preferred
2+ years of relevant work experience
Demonstrated ability to read, comprehend, and interpret scientifically written documentation
Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions
Ongoing development of professional output including written and verbal communications
Critical thinking in technical decision making
Computer/Microsoft Office proficiency, especially in Outlook, Excel
Professional email etiquette
Presents recommendations and receives support and guidance from a supervisor and senior-level FSE
Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms
Experience working directly on software-controlled instruments
Demonstrated experience working in ISO or GMP controlled environments in the life science field
Acquired knowledge of computer networking
Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.
Understanding of the FSE role and openness to mentoring by senior-level FSEs
Knowledge of procedures to effectively contribute to updates and procedure improvements

Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry.
In addition to base pay, our full-time regular employees are eligible for an attractive benefits package,
cash incentive opportunities,
and an equity grant.

Field Service Engineer II

Key skills