Organizational Change Management Lead – Enterprise Time and Attendance System

Role Overview

• Drive end-to-end change strategy and execution for enterprise-wide implementation of Time & Attendance solution (UKG Pro WFM).
• Lead and execute comprehensive organizational change management strategies, plans, and roadmaps aligned with enterprise Workforce Management transformation.
• Conduct organizational change impact assessments across business units.
• Act as the primary OCM resource to establish stakeholder requirements related to change readiness, adoption, and communications.
• Develop and implement comprehensive stakeholder engagement strategies.
• Create and deliver multi-channel communication plans and materials.
• Facilitate stakeholder workshops, town halls, and executive briefings.
• Design and implement role-based training strategies and programs.
• Monitor risks, issues, and barriers related to change and escalates as required.
• Collaborate with project teams to align change management activities with project milestones.
• Support post-implementation activities including stabilization, adoption tracking, continuous improvement, and sustainment planning.

Requirements

• University Degree in Information Technology, Human Resources, Organizational Development, Business Administration, Public Administration, or related discipline, or an equivalent combination of education and relevant experience.
• Considerable (preference for 5+ years) experience leading organizational change management initiatives for enterprise technology implementations.
• Delivering complex enterprise system implementations, preferably within HR systems and Time & Attendance solutions such as UKG Pro WFM, Kronos, or equivalent.
• Demonstrated experience supporting large-scale transformations (3000+ users preferred) in municipal, public sector, or highly regulated environments, including unionized workforces.
• Strong understanding of HR functions, organizational dynamics and workforce management processes including timekeeping, scheduling, absence management, labour compliance, and payroll integration.
• Demonstrated knowledge and application of change management methodologies (Prosci, ACMP, or equivalent).
• Ability to develop and execute change strategies, communication plans, training programs, and stakeholder engagement frameworks.
• Certification in Prosci, ACMP, or equivalent OCM methodology is preferred.
• Experience conducting change impact assessments, readiness assessments, and adoption tracking for large, complex organizations.
• Strong knowledge of project management methodologies, tools, and best practices.
• Strong leadership capabilities with proven ability to engage, influence, and align diverse stakeholder groups, including senior leadership and frontline employees.
• Excellent communication, facilitation, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making skills, with demonstrated ability to use data to drive insights and outcomes.
• Experience working within Agile, hybrid, or waterfall delivery models, and collaborating with cross-functional and technical teams.
• Excellent organizational, time management, and multi-tasking skills.

Benefits

• Equal opportunity employer
• Barrier-free recruitment and selection processes
• Accommodation for applicants in hiring process