Key skills
Communication
About this role
Role Overview
- Assist, support and advise caisse managers in selecting, applying and implementing communications solutions, practices, programs and tools
- Participate with the caisse management committee to develop the annual communications activities plan within the allocated budget
- Provide advisory support to managers on communication activities for various client segments, community organizations, officers, managers and employees
- Ensure and uphold a positive image of the caisse and Desjardins Group by identifying potential risk situations
- Monitor activities related to service quality for members and clients
- Receive and analyze sponsorship, donation and fundraising requests and make recommendations
- Help produce the caisse’s social responsibility report
- Analyze, select and ensure quality of communication methods intended for members and clients
- Produce and communicate information for local and internal newspapers
- Support caisse representatives in maintaining business relationships
- Help organize events such as information sessions and seminars
- Manage social media communities by writing information content for posts
- Help organize logistics for caisse events and oversee the production of the annual report
Requirements
- Bachelor's degree in a related field
- A minimum of one year of relevant experience
- Knowledge of French is required
- Knowledge of products and services for members, products and services offered by Desjardins
- Knowledge of the external environment
- Knowledge of French spelling and grammar required
- Knowledge of communication and advertising methods, techniques and resources
- Understanding of the philosophy and fundamentals of financial services cooperatives
- Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
- Knowledge of service standards
- Familiarity with the democratic structure of caisses and Desjardins Group
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment