Handle multi-line claims through all distribution channels
Responsible for the direct handling and monitoring of E&O, D&O and Crime claims
Assessing coverage under the respective policies and communicating coverage positions or issues with underwriters and other internal stakeholders, brokers and insureds
Assessing exposures and determining appropriate reserves
Retaining the services of internal or external panel legal counsel and other support services (when necessary)
Work with Underwriting to identify potential risks and trends, as well as with marketing efforts
Provide brilliant customer service to brokers, insureds, and colleagues
Deliver and exceed on all key performance indicators as it relates to loss development, claims leakage control and expense management
Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
Effectively negotiate claims when appropriate
Attend settlement conferences and trials

A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations
A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients and stakeholders, internal and external
A problem-solver and able to gather information, evaluate a situation and negotiate the next steps toward a solution
Able to adapt to changing needs and understand the need to be flexible and agile
A planner and able to effectively organize to establish an effective strategy
A strong collaborator and have a passion for mentoring and coaching others
Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
Experience with direct handling of E&O and D&O claims (asset)
Experience in other Specialty lines of business, such as Cyber or Crime (asset)
Proven experience with claims handling is an asset
University degree or any combination of training and experience deemed relevant for the role.
CIP designation (asset)
Flexible to travel as needed

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 10%

Claims Advisor, Specialty – E+O/D+O/Commercial Crime

Key skills