Key skills
Communication
About this role
Role Overview
- Conduct AML and Responsible Gaming reviews in line with internal policies and regulatory requirements.
- Perform KYC, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) checks.
- Monitor customer transactions and account activity to identify potential risks or suspicious behaviour.
- Review customer accounts, investigate cases, and escalate where appropriate.
- Process withdrawal requests and payment-related reviews.
- Support Responsible Gaming interactions and account restrictions.
- Maintain accurate records and case documentation.
- Communicate effectively with customers and internal stakeholders.
- Provide occasional email-based customer support when required.
- Assist with operational projects and continuous process improvements.
Requirements
- 1–3 years of experience within iGaming Operations, AML, Responsible Gaming, or Compliance.
- Good understanding of KYC, CDD, EDD, and transaction monitoring.
- Experience reviewing customer accounts, payments, and withdrawal requests.
- Strong analytical skills with excellent attention to detail.
- Excellent written and verbal communication skills in English.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of integrity and professionalism when handling sensitive information.
- Swedish language skills or experience working with the Swedish market will be considered an advantage.
Benefits
- Flexible working arrangements
- Collaborative and supportive working environment
- Ongoing training and professional development
- Exposure to AML, Responsible Gaming, and operational activities
- Competitive salary and career progression opportunities