Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems.
Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements.
Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions.
Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy.
Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments.
Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules.

Dutch: Native or near-native mastery (C1 level minimum) in both written and spoken formats.
English: Solid command of business proficiency (B2 level minimum) for internal company alignment and training updates.
Work Rights: Current physical residency in Portugal and valid, unrestricted legal authorization to work in the EU.
Self-Discipline: Exceptional organizational skills and the personal accountability required to thrive in an independent, virtual work environment.
Structured Expression: A logical mindset with the ability to explain complex financial concepts clearly, both verbally and in writing.
Technical Comfort: Deep familiarity with financial technology interfaces, client dashboards, and modern internet applications.

Regional Flexibility: A stable, permanent career track operating entirely from any home address within mainland Portugal or its island territories.
Provided Hardware: A full corporate technology kit—including a premium laptop and professional headset—shipped straight to your front door before your first day.
Competitive Income: A dependable, fixed monthly base salary enhanced by performance-based monthly cash incentives.
Immediate Protection: Full private health and life insurance plans active from your very first contract day.
Career Evolution: Ongoing professional coaching paired with defined advancement paths to step up into management, quality assurance, or specialized fintech advisory functions.

Dutch Speaking Customer Support Representative

Key skills