Director, Customer Support Services

Sodexo is seeking a Director of Customer Support Services to lead their Western US region team. The role involves optimizing the utilization of Sodexo contracted programs, managing a team of Regional Account Managers, and serving as a strategic liaison to enhance operational excellence.

Responsibilities:

• Partner with Segment Leadership (DM/VP Level) to align sourcing strategies with segment goals; drive adoption and optimization of Sodexo/Entegra’s contracted programs across supported accounts
• Lead, mentor, and manage a team of Regional Account Managers
• Identify, evaluate, and aggregate local sourcing opportunities in collaboration with segment operations; analyze financial impact and feasibility of local sourcing decisions
• Serve as the primary liaison between broadline distribution centers and regional partners
• Ensure seamless communication and coordination to support account needs and resolve distribution challenges

Requirements:

• Bachelor's degree or equivalent experience
• Minimum 7 years management experience
• Demonstrated experience in strategy development and implementation
• Possess strong leadership and communication
• Keen understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement
• Strong technical acumen – databases, data acclimation
• Minimum Management Experience - 5 years
• Minimum Functional Experience - 5 years of project management or multi-unit operations management experience