Customer Service & Tech Support

TQI Solutions is a Service-Disabled Veteran-Owned Small Business providing mission and information technology support services to Department of Defense clients. The company is seeking a Customer Service & Technical Support Specialist to lead systems integration, provide customer support and training, troubleshoot technical issues, and support information systems and related IT functions.

Responsibilities:

• Serve as a project lead or integration specialist on teams composed of diverse IT disciplines. Work closely with end users, applying strong soft skills to ensure multiple technologies function together effectively
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training. Diagnose and resolve technical issues and support analysis of work processes
• Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies
• Perform administrative and technical procedures on information systems and maintain clear and complete documentation
• Support multiple functional areas including systems design, systems and network administration, programming or analysis, IT support, and IT consulting

Requirements:

• • Broad understanding of technology paired with strong business awareness and effective communication skills
• • Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis
• • Minimum of 4 years of IT project management or related IT experience
• • CompTIA Security+ certification required, must be obtained prior to start date
• • Active U.S. government security clearance required
• This position requires the ability to maintain the required U.S. government security clearance throughout employment
• • Knowledge of emerging technologies such as lidar, augmented reality, autonomous systems, and RFID is desirable