This is an opportunity to join a fast-growing Managed Services Provider.
The Solution Outcome Manager serves as the strategic business partner and primary relationship owner for an assigned portfolio of managed services customers.
This role is accountable for customer satisfaction, retention, recurring revenue growth, and account profitability.
The Solution Outcome Manager works closely with Service Delivery, Operations, Sales, and Executive Leadership to align technology solutions with customer business objectives while ensuring services are delivered efficiently, profitably, and at a high level of quality.
The ideal candidate combines business acumen, financial awareness, relationship management, and technology consulting expertise to drive long-term customer success and mutual business value.

Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Master's degree preferred.
8+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles.
Prior hands-on technical experience in one or more of the following:
Enterprise networking
Cybersecurity
Enterprise storage (SAN, NAS, software-defined storage)
Virtualization (VMware, Nutanix, Hyper-V)
Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex)
Database administration (Oracle, MS SQL, Postgres)
Proven track record of driving customer retention, account growth, and profitability.
Experience conducting executive business reviews, strategic planning sessions, and technology roadmap discussions.
Strong analytical, financial, and business problem-solving skills.
Excellent verbal, written, presentation, and interpersonal communication skills.
Ability to manage multiple customer relationships and priorities simultaneously.
Strong understanding of managed services delivery models, SLAs, recurring revenue businesses, and customer lifecycle management.
Experience leading executive-level customer engagements and strategic business reviews.
Demonstrated success driving customer retention, growth, customer satisfaction, and account profitability.

Solution Outcome Manager

Key skills