Support the helpline program by providing financial, logistical, and compassionate support to people seeking abortion care in Chicago, Illinois, and the greater Midwest
Manage and triage incoming external and internal communications, and delegating work to other Support Coordinators
Complete grantee intake, working alongside CAF callers to determine and provide critical and immediate financial, logistical, travel, and emotional support
Provide individualized case management to identify financial and logistical needs to access care; collaborate with CAF staff, case managers, and/or those needing our support
Utilize critical thinking and strategic questioning skills to assess and appropriately respond to grantees and support requests
Provide direct support to case managers, interns, and/or staff
Collaborate with and represent CAF to other abortion funds, clinics, and reproductive justice, rights, and health organizations with integrity and care
Create and modify helpline program resources to support staff and case managers
Support recruitment and training of volunteer case managers
Enter and update data in grantee database in an organized and timely manner
Monitor program budget, track expenditures/transactions, and support related financial administration for case management
Ensure implementation of CAF policies and practices, including but not limited to data protection and confidentiality
Perform other duties as assigned by the supervisor

2+ years of continuous work experience in case management, customer service, social services, or call center related work
Commitment to reproductive justice and abortion access for all people
Knowledge of intersectionality and the impact that privilege and oppression can have on people’s ability to access abortion
Working knowledge of the abortion access crisis we are currently navigating
Experience in assisting people with receiving services with compassion, kindness, and empathy
Strong written, verbal, and interpersonal communication skills; strong critical thinking skills
Previous experience with project management or task management software
Experience managing confidential information
Experience maintaining accurate records
Previous experience, or the ability to quickly learn, gathering and analyzing statistical data and generating reports
Demonstrate broad experience with Google docs and Microsoft Office software (Word, Excel, Power Point)
Self-motivated, resourceful, adaptive, responsive, and able to make strategic decisions in a sometimes difficult and faced-paced environment where immediacy is required
Ability to work effectively with a wide range of constituencies in a diverse community; experience working in collaboration with multiple organizations
Ability to work equally well independently and as part of a collaborative team
Comfortable asking for support or help when needed
Open to giving and receiving feedback and committed to practicing this regularly

401K with up to 5% employer match
Unlimited paid time off, including a mandatory four weeks off
Paid parental leave
100% employer-paid health insurance premiums (medical, dental, vision) with 50% dependent coverage
Observance of federal holidays

Support Coordinator

Key skills