Account Coordinator

Role Overview

• Responsible for all account maintenance activity within InfoPro originating from SalesForce.com cases in support for customers and the Billing Coordinators.
• Follows standard operating procedures for entering and setting up new accounts.
• Makes changes to service level information on existing accounts as requested.
• Enters billing adjustments in InfoPro as a result of adjustments made in CBS.

Requirements

• Experience working in a high volume, fast paced, customer supporting environment.
• Possesses basic knowledge of Microsoft Excel and Word.
• High level of attention to detail and accuracy.
• Minimum of 1 year experience in a clerical position.

Tech Stack

• SFDC

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short
• and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)