Key skills
CRM
About this role
Role Overview
- Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
- Solving and escalating tech issues
- Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
- Interact with other departments and escalate customer feedback further
Requirements
- Customer-oriented approach
- Good communicator with the ability to ask and listen
- Good verbal and writing skills at an upper-intermediate level in English and Ukrainian
- Problem-solving and logical thinking skills
- Result-oriented and stress-resistant
- Aspiration to self-development and willingness to grow
- Professional, multitasking, and empathetic skills.
Benefits
- 24 working days of annual vacation;
- medical insurance;
- paid sick leaves and child sick leaves;
- maternity and paternity leaves;
- breakfasts and lunches in the office;
- good working conditions in a comfortable office in UNIT.City;
- a parking lot with free spaces for employees;
- occasional business trips to Western Europe.